(highlight:: More time
Hours knowledge workers spent communicating each week 28.8 26.4 +9%)
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our data showed the hidden cost of poor communication on US businesses: up to $1.2 trillion—or $12,506 per employee per year.
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Ineffective communication is a barrier to inclusion
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Poor communication can wreak havoc on connections
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Knowledge workers say poor communication fuels an environment for resignations
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Knowledge workers and business leaders tend to rate their own communications as more effective than what they receive from others. This hints at a gap in skill perception and indicates that communication within organizations might not be as effective as they think it is—a significant problem for businesses that want to improve workflows. An opportunity area might be overlooked.
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