Rapid Techniques for Mapping Experiences
@tags:: #lit✍/📰️article/highlights
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@ref:: Rapid Techniques for Mapping Experiences
@author:: James Kalbach
2023-08-07 James Kalbach - Rapid Techniques for Mapping Experiences
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Decide what aspects to show to describe the experience. Core elements include actions, thoughts, and feelings.
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Describe the interfaces between the individual and organization for each phase.
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Indicate which roles or departments are involved at each touchpoint. Other elements you can map are the goals of the organization
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strategic imperatives, and even policies. Show what is valuable to the organization.
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