Customer Success Team Functions
!tags:: #litā/š°ļøarticle/highlights
!links::
!ref:: Customer Success Team Functions
!author:: zotero.org
=this.file.name
Reference
=this.ref
Notes
CSM
- PageĀ 2
-
Dedicated SE
- PageĀ 2
-
White glove process
- PageĀ 2
-
VOC
- PageĀ 3
-
- [note::Voice of Customer?]
surge events
- PageĀ 4
-
Net promoter score (NPS)
- PageĀ 5
-
Customer health score
- PageĀ 5
-
- [note::Is this something I could help with? Seems interesting]
QBR
- PageĀ 6
-
Priority management based on customer weight
- PageĀ 6
-
- [note::How do we systematically prioritize tickets based on customer weight?]
Customer health score -> real-time notifications
- PageĀ 8
-
- [note::Perhaps something I could help with?]
Influence internal stakeholders with VOC
- PageĀ 8
-
Customer project tracking
- PageĀ 9
-
- [note::Definitely something I could help with]
License tracking (PAS)
- PageĀ 9
-
Application Engineer ā Product adoption support ā Documentation and training content owner ā Customer facing tech stack owner (interfacing with Seth and Gerrod)
- PageĀ 11
-
dg-publish: true
created: 2024-07-01
modified: 2024-07-01
title: Customer Success Team Functions
source: api_article
!tags:: #litā/š°ļøarticle/highlights
!links::
!ref:: Customer Success Team Functions
!author:: zotero.org
=this.file.name
Reference
=this.ref
Notes
CSM
- PageĀ 2
-
Dedicated SE
- PageĀ 2
-
White glove process
- PageĀ 2
-
VOC
- PageĀ 3
-
- [note::Voice of Customer?]
surge events
- PageĀ 4
-
Net promoter score (NPS)
- PageĀ 5
-
Customer health score
- PageĀ 5
-
- [note::Is this something I could help with? Seems interesting]
QBR
- PageĀ 6
-
Priority management based on customer weight
- PageĀ 6
-
- [note::How do we systematically prioritize tickets based on customer weight?]
Customer health score -> real-time notifications
- PageĀ 8
-
- [note::Perhaps something I could help with?]
Influence internal stakeholders with VOC
- PageĀ 8
-
Customer project tracking
- PageĀ 9
-
- [note::Definitely something I could help with]
License tracking (PAS)
- PageĀ 9
-
Application Engineer ā Product adoption support ā Documentation and training content owner ā Customer facing tech stack owner (interfacing with Seth and Gerrod)
- PageĀ 11
-